Guarantees

The IDP you purchase from International Drivers Association is covered by our Guarantees and Refund Policy. For further information, feel free to contact us, chat with us using the website widget or email us at hello@internationaldriversassociation.com

1. 3 Years Money Back Guarantee

Get a full refund guaranteed if the IDP you purchase from International Drivers Association is not accepted in the countries found on this list.

Simply contact our Customer Service through chat, email, or phone call and submit the supporting documents indicating that our IDP is not accepted. You will receive your full refund within 5 business days, guaranteed.

Eligible orders:

• Refused by car rental agencies with any documentary evidence of rejection or refusal
• Refused by traffic authorities in countries found on this list with any documentary evidence of rejection or refusal
• Within three (3) years of placing the order or date of order

2. Receive your Digital IDP copy within 8 minutes or your money back, guaranteed!

Once you submit your application and required documents, you will receive your Digital IDP copy and order completion email within two (2) hours or within twenty (20) minutes for orders with express processing.

If for any reason we fail to send you your Digital IDP within our promised timeframe, you will receive a full refund, guaranteed.

Please take note that only applications with complete and approved requirements are eligible for this guarantee. We are unable to process applications with incomplete documentary requirements, license information, and/or shipping information.

Eligible orders:

• Promised processing time is violated with a complete set of approved photo requirements, personal information, license information and shipping information, when applicable. 
• Promised processing time is two (2) hours for normal orders and eight (8) minutes for express orders.

3. Unlimited Free Replacements

You are entitled to free replacements for as long as your IDP is valid. No need to pay for anything! We will cover everything for you and ship the free replacement to the same shipping address stated in your order.

We will only ship unlimited free replacements to the shipping address stated in your order. If you wish to ship the replacement to a different address, please see the next section below:

Eligible orders:

• All Digital IDP copies
• Lost printed copies of IDP Booklet and/or complementary card with same shipping address stated in your order
• Order never arrived with supporting tracking history

If you simply wish to upgrade your shipping method to a faster service or wish to ship your order to a different address, we will cover the printing and IDP issuance cost. You only need to cover the shipping cost.

4. 24/7 Live Human Support (NO BOTS and AI)

We understand that you need help as soon as possible. We guarantee that every time you leave us a comment or a message or an email, a live human will respond to your concerns. We are open 24/7, with no down time.